『Kimono Concierge』Terms of Service

"Kimono Concierge" is a kimono-sharing service operated by LIFE CIRCLE Corporation (hereinafter referred to as "the Company"). The terms and conditions are defined as follows

This document (hereinafter referred to as "these Terms") stipulates the terms and conditions for using the "Kimono Concierge" service (hereinafter referred to as "the Service") operated by LIFE CIRCLE Corporation (the Company). The Service provides kimono rentals (collectively referred to as "Rental Items") and associated services, including online platforms such as the Company’s website and Instagram (hereinafter referred to collectively as "Company Website"). These Terms apply to all users (hereinafter referred to as "Users") of the Service.

Article 1: Agreement to Terms
1. Users are deemed to have agreed to these Terms upon booking and using the Service.
2. Even if Users book and use the Service through an agent, partner, or collaborator (hereinafter referred to as "Partner Stores") who explains the details of the Service, they are deemed to have agreed to these Terms at the time of booking.

Article 2: Changes to Terms
1. The Company may modify these Terms as necessary within the scope of the Service's purpose.
2. When modifying these Terms, the Company will notify Users by publishing the revised content and effective date on the Company Website or through other reasonable methods. The revised Terms will take effect from the effective date.

Article 3: Reservations and Cancellations
1. A reservation made via the Company Website is considered finalized when the Company accepts the User's booking request, regardless of communication issues or user errors that may prevent receiving confirmation notifications.
2. If a User wishes to cancel a finalized reservation, they must apply for cancellation through the Company’s specified method. The cancellation becomes effective at the time the Company receives the request.
3. Cancellation fees:
(1)Kimono Rentals (including options)
・2 days before to the day before: 50% of the reservation fee
・The day of use: 100% of the reservation fee
(2)Luxury Tours and other services
・3 days before to the day before: 50% of the reservation fee
・The day of use: 100% of the reservation fee
4. In cases of force majeure (earthquakes, typhoons, tsunamis, epidemics, war, riots, terrorism, strikes, legal changes, government orders, fires beyond the Company’s control, etc.), the Company is not responsible for delays or cancellations. In such cases, the Company will notify the User within a reasonable period.
5. If a refund is issued due to cancellation, processing fees will be borne by the User if the cancellation is at their convenience. Refunds will be handled as follows:
・The cancellation will be processed, and the User’s payment provider may take up to 2 months to reflect the refund.
・Payments made at Partner Stores will be refunded through the store’s prescribed method.
6. All communication costs related to reservations and cancellations are borne by the User.
7. Changes to reservation dates or contents must be requested through the Company’s specified method, and additional fees may apply depending on the modifications.

Article 4: Provision of the Service
The content of the Service (including usage fees) is as stated on the Company Website.
2. The content in the previous clause may be modified in accordance with Article 2.
3. Payment for the Service shall be made via cash, credit card, or electronic payment according to the Company’s specified methods and deadlines. If payment is made at Partner Stores, it must be processed using the Partner Store’s designated payment method.
4. All kimonos and accessories used in the Service are previously worn and are not guaranteed to be new. The Company will only exchange items if significant wear, deterioration, or damage is deemed to substantially hinder proper use, and no compensation or refunds will be provided.
5. Restrictions and Refusal of Use
(1)Even after a reservation is confirmed, the Company reserves the right to refuse service if the User falls under any of the following categories:
① Affiliation with criminal organizations as defined by laws preventing illicit activities by criminal syndicates, or involvement in actions that support or facilitate their operations.
② Use of violence, threats, intimidation, or unreasonable demands toward the Company or Partner Stores, or if similar actions have been committed in the past, whether related to the Company or not.
③ Actions or behaviors that may cause significant inconvenience to other Users.
④ Excessive intoxication.
⑤ Suffering from a clear infectious disease or any other illness that poses a risk of transmission.
⑥ Refusal to agree to these Terms, or if the Company determines that the User’s actions violate these Terms.
⑦ Other cases where the Company deems the User’s actions to be in violation of laws or public order and morals.

Article 5: Prohibited Actions
Users must not engage in the following actions. If a User violates these prohibitions and causes damage to the Company or a third party, the User shall be liable for all damages incurred.
(1)Subleasing or lending of Rental Items.
(2)Transferring, pawning, or setting collateral on Rental Items.
(3)Using Rental Items for illegal activities.
(4)Using Rental Items for acts contrary to public order and morals.
(5)Engaging in actions that cause inconvenience, disadvantages, or damages to other Users, third parties, or the Company.
(6)Disseminating false or misleading information.
(7)Unauthorized use or modification of the Company Website servers.
(8)Other acts that may involve resale, theft, damage, or deterioration of Rental Items, or actions that harm the Company’s reputation, which the Company reasonably deems inappropriate.

Article 6: Disclaimer
1. The Company is not liable for direct or indirect disadvantages suffered by Users or third parties due to the following reasons:
(1)Delays in service due to transportation issues.
(2)Suspension or modification of business hours due to bad weather, disasters, wars, conflicts, traffic restrictions from events, or epidemics.
(3)Unavailability of products displayed on the Company Website due to stock limitations.
(4)Discrepancies between kimono aesthetics and User expectations.
(5)Skin irritation, rashes, or infections caused by commercially available detergents, alcohol, or disinfectants.
(6)Other damages not attributable to the Company.
2. If the Company is liable for damages arising from the use of the Service, the Company’s liability is limited to the Service fee, and special damages such as lost profits will not be compensated.

Article 7: Delivery and Return
1. Unless otherwise specified or agreed separately, rented kimono and related items will be handed over at partner stores (such as accommodation facilities). The handover time starts from 8:30 AM on the day of use, but may vary depending on traffic conditions and partner stores. Additionally, exchanges after handover due to user circumstances are generally not allowed.
2. The return deadline for rented kimono and related items is by 7:30 AM on the return date.
　　Example: If rented for one day on April 1, 2025, the return date is by 7:30 AM on April 2, 2025.
3. The above two provisions may be modified at the discretion of the company if a separate agreement is made between the user and the company.
4. If the rented items are damaged or stained upon return, the user must pay a repair fee of 50,000 yen (excluding tax). However, if the user has subscribed to insurance, the provisions of Article 8 will apply. Additionally, any damage or stains discovered within three business days after return will be treated the same way.
5. If the rented items are not returned by the return date/time, the company will charge the rental fee for each additional day until all items are returned.

Article 8: Guarantee
1. Users can opt for insurance coverage at a rate of 1,500 yen per day (excluding tax) when using this service.
2. If users subscribe to the insurance coverage, repair costs are generally waived. However, in the following cases, the insurance does not apply, and users must bear the repair costs:
(1)Damage, contamination, or loss of Rental Items caused intentionally, including those resulting from extreme intoxication.
(2)Strong odors attached to Rental Items due to direct application of perfume or other substances.
(3)Criminal acts.
(4)Loss of Rental Items.
(5)Any usage of Rental Items deemed beyond normal kimono wear by the Company.

Article 9: Purchase of Rental Items
1. Users may purchase kimonos and accessories rented through the Service.
(1)Purchasing rented kimonos:
・Since the item is used, it will be delivered in its current condition ("as is").Unless the company is responsible for any defects, it does not bear liability for contractual non-conformity.The user acknowledges and agrees to these terms before purchasing.Therefore, returns and exchanges are not accepted.
(2)Purchasing new kimonos:
・Users may purchase products in accordance with the company's prescribed sales contract.The sales conditions are based on this contract, and users agree to these conditions before making a purchase.Returns and exchanges are only accepted within 7 days of receiving the product, and only if the product has defects.In such cases, the company will cover the shipping costs.
2. Users may purchase kimono, accessories, and various products during luxury tours as specified in Article 10.The purchase conditions will be based on the terms set by the respective purchase facility, and users agree to these conditions before making a purchase.

Article 10: Luxury Tours and Related Services
1. Users participating in Luxury Tours or related services provided by the Company must comply with the rules, regulations, and domestic laws established by the Company or its affiliated and cooperating entities. Users are considered to have agreed to these terms upon participation.
2. If a User fails to adhere to these regulations and the Company or its affiliates determine that proper service cannot be provided, the Company may cancel the User's participation. In such cases, the User cannot claim compensation for the cancellation.
3. Users must recognize that the facilities included in Luxury Tours are valuable properties. During their stay, Users must strictly comply with facility rules and regulations and exercise caution to avoid damages. If damages occur, regardless of the reason, the User may be held liable for compensation.

Article 11: Handling of Personal Information
Our company collects personal information for the appropriate operation and provision of this service.For details on how personal information is handled, please refer to our company's website.

Article 12: Transfer of Claims
If a User delays payment to the Company, the Company reserves the right to transfer the claim to a third party. The User acknowledges and agrees to this condition.

Article 13: Intellectual Property Rights
1. All copyrights for images and other materials published on the Company Website belong exclusively to the Company. Additionally, all intellectual property rights related to content provided through the Service are owned by the Company.
2. Regardless of purpose, unless authorized by the Company through prescribed methods, unauthorized reproduction, redistribution, or secondary use of any content is strictly prohibited under domestic and international copyright laws and other applicable regulations. If violations are discovered, the Company will immediately take legal action.
3. If any disputes arise between a third party and a User due to violations of this article, the involved parties must resolve the dispute at their own responsibility and expense, ensuring that the Company does not suffer any damages, losses, or disadvantages.

Article 14: Elimination of Antisocial Forces
1. Users represent and warrant to the Company that they do not currently belong to, nor will they ever belong to, any of the following antisocial forces:
(1)Organized crime groups
(2)Members of organized crime groups
(3)Individuals who left an organized crime group within the past five years
(4)Quasi-members of organized crime groups
(5)Companies affiliated with organized crime groups
(6)Racketeers
(7)Groups posing as social movements for illicit purposes
(8)Special intelligence crime organizations
(9)Individuals affiliated with quasi-organized crime groups
(10)Other entities equivalent to the above
2. Users further represent and warrant that they do not and will not have any close ties with antisocial forces, including:
(1)Being controlled by antisocial forces.
(2)Allowing antisocial forces to be substantially involved in management.
(3)Providing financial support or offering favors to antisocial forces.
(4)Having other relationships that may be socially condemned.
3. If the Company requests an investigation regarding a User’s compliance with this article, the User must cooperate and provide necessary documents.
4. Users must not engage in or use third parties to commit any of the following acts:
(1)Violent demands.
(2)Unreasonable demands exceeding legal obligations.
(3)Threats, coercion, or physical violence related to transactions.
(4)Spreading false rumors or interfering with others’ business.
(5)Any other acts equivalent to the above.
5. If a User violates any provision in this article or provides false declarations, the Company may terminate their service usage without notice, and the User must compensate for any damages incurred.
6. Users cannot seek compensation for damages caused by the termination of service under this article.

Article 15: Governing Law and Jurisdiction
1. These Terms shall be governed by Japanese law.
2. In the event of a dispute arising from the use of the Service, both Users and the Company must make a good faith effort to resolve the issue. If resolution is not possible, the Tokyo District Court or Tokyo Summary Court shall be the exclusive agreed jurisdiction.

Effective Date: April 1, 2025